Companies endeavor to build and sustain committed relationships with customers through the consistent, automatic application of business processes by the effective use of people and technology.
It often includes commitment to proactively managing customer relationships, knowing customers and anticipating their service needs, and providing tailored services to individual, high value accounts.
However trying to reach this Holy Grail for internal & external customers with isolated,
outdated, and incompatible technologies using incoherent (sometimes manual and labor-
This is why Accelium offers Rapid Application Design, Develop & Deploy (RAD3) methodology for ERP & ECRM applications. Our consultants provide deep functional and/or technical experience on technologies widely used by our customers especially SAP, Oracle Applications, Peoplesoft, JDE, SalesForce.com
We use Rapid Application Design, Develop & Deploy (RAD3) methodology for ERP & ECRM applications especially for SAP, Oracle Apps, Peoplesoft, JDE, SalesForce.com
We offer Dedicated or Shared Services model to:
- Troubleshoot, fix and speed up your processes or reports that take a long time to run.
- Solve reasons of sudden slowdown in the systems.
- Find a solution to a business problem when your ISV does not.
- Upgrade a heavily customized ERP/ CRM system
- Have one of our qualified technical, functional consultants to get over any pending deadline
Development, Implementation & Integration
- Implementation Go-
live and Roll- outs - Technical & Functional upgrades
- Business application enabling
- Integration with New / 3rd party application
- Add-
on Product Developments - Performance tuning/ improvements/ optimizations
- Maintenance of existing custom application
Support, Maintenance & Training Services:
- Post-
production or on- going support/maintenance for current or sunset applications - On-
Call System Performance Management, Support & Troubleshooting - Configuration changes, Help Desk, User Query Resolution & Troubleshooting
- User & Security Management, Batch Scheduling and Monitoring, Transport Management
- End-
User Training & Documentation